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Shipping Info

Shipping Information

COVID-19 UPDATE

SHIPPING:

Please note that all carriers have suspended shipping guarantees.  Packages may take longer than usual due to high shipping volumes. 

We do not have additional information, and are not responsible for delays once your package has left our facility. 

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LOCAL DELIVERY:

We are currently offering delivery in Toronto, Oakville, Milton, Burlington, and Halton Hills/Georgetown.

All local deliveries will be delivered on the Saturday/Sunday after you placed your order. Order cut-off for the weekend is Thursday at 11:59pm EST.  Any orders placed after that time will be delivered the following weekend. 

You will receive an email/text when your order has been delivered.

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GENERAL SHIPPING INFO:

We appreciate your business, and will try to get your package to you as soon as possible!  Please note that we DO NOT offer any guarantees for shipping times - even if there is an estimate under the shipping method you select (this comes directly from the carriers and does not include our processing time). 

Any shipping questions regarding updates, delays etc. can be addressed directly with the carrier you have chosen.  We do not have additional information beyond what is provided through your tracking number.

PROCESSING TIME:  We want you to get your order fast, and try to ship every package as quickly as possible, but offer no guarantees Our typical processing time is 2-4 business days during regular volume periods, and 5-7 days during periods of high volume such as sales or holidays.  You will receive an email once your order has shipped.

*If you want your order for a certain date, please send us a separate email and we will do our best to get it to you for your date, but can't offer any guarantees*

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CANADA

We offer real time shipping through Canada Post.  This means that the shipping rates that you see at check out are based on the the weight and estimated size of your particular order.  The prices that are displayed come directly from the carrier and we do not make any profit on shipping costs.  Please note that any shipping time estimates (for example "1 business day") come directly from the carriers, and do not include our processing time.  We do not recommend paying more for a shipping option that says "1 business day", as this does not include our processing time and you will not receive your order in 1 business day.

All Canadian orders come with tracking.  Once your order has shipped, you will receive an email with the tracking information unless you choose the local delivery option.